FAQs

1. What is your return policy?

We offer a 3-day return and exchange policy from the date you receive your order. If you're not satisfied with your purchase, contact us to initiate a return or exchange. Items must be unused, unwashed, with all tags attached, and in their original packaging.

Note: Sale or discounted items cannot be returned, except in cases of defects or incorrect shipments.

2. What payment methods do you accept?

We accept the following payment methods:
✅ Major credit & debit cards (Visa, Mastercard, AMEX)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Bank transfers (where applicable)

Our checkout is secure and encrypted to protect your payment details.

3. Can I modify or cancel my order after placing it?

Yes! If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once your order has been processed or shipped, modifications may not be possible.

4. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping costs and estimated delivery times for international orders will be calculated at checkout based on your location.

5. How long does shipping take?

Orders are typically processed within 1-2 business days.

🚚 Estimated delivery times:
🌍 International orders: 7-15 business days (varies by location)

6. Do you offer free shipping?

Yes! We provide free shipping on all orders over at least $120 (depending on your location). For orders below $120, standard shipping rates apply and will be shown at checkout.

7. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

8. How do I find my size?

Each product page includes a detailed size guide to help you find the perfect fit. For extra assistance, check out our "How to Measure" guide or contact us—we're happy to help!

9. What items are non-returnable?

For hygiene and policy reasons, the following items cannot be returned or exchanged:
❌ Intimates & undergarments (lingerie, shapewear, swimwear)
❌ Final sale & clearance items
❌ Customized or personalized products
❌ Used, washed, or altered items

10. What should I do before returning an item?

To process a return, customers must:
✔️ Take clear photos and a video of the item’s condition before shipping it back.
✔️ Ensure all tags and packaging remain intact and include the original receipt.
✔️ Send the photos and video to our customer support team for pre-approval before shipping.

For any further questions, feel free to contact us at info@manifestafashion.com